Today at the course on cooperation technology (TDT4245) we had a guest lecture from Dr. Farshchian on call centers for health care. Lectures notes are available in itslearning for the course students.
You can also read a summary of the research presented by Dr. Farshchian here (in Norwegian) or read the related paper in the CSCW Journal.
Thank you for an interesting and inspiring presentation. You are invited already for next year 🙂